Privacy Policy

Business Name: The Fire Place
Website: https://thefireplace.pro
Phone: (530) 999-5444
Email: info@thefireplace.pro

The Fire Place is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information collected through our website, customer communications, service requests, orders, and related business activities.

By using our website or providing your information to The Fire Place, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, request information, schedule a service, place an order, complete a form, or communicate with our team.

This may include:

  • Full name

  • Email address

  • Phone number

  • Mobile phone number

  • Service address

  • Billing address

  • Order information

  • Appointment or service details

  • Payment-related information

  • Photos, documents, or project details you choose to provide

  • Customer service messages or inquiries

  • Communication preferences

We may also collect certain information automatically when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

  • Referring website

  • General website usage information

This information helps us improve our website, understand user behavior, and provide a better customer experience.

2. How We Use Your Information

The Fire Place may use your information to:

  • Respond to your questions or requests

  • Schedule appointments or services

  • Process orders and payments

  • Provide product, order, service, or project updates

  • Send appointment confirmations and reminders

  • Communicate about customer service matters

  • Send promotional offers, if you have opted in

  • Improve our website, services, and customer experience

  • Maintain business and transaction records

  • Comply with legal, regulatory, or security obligations

We do not sell your personal information.

3. SMS and Communication Consent

If you provide your mobile phone number and opt in to receive text messages from The Fire Place, you may receive SMS messages related to appointments, order updates, service updates, customer service, account notifications, and occasional promotional offers.

Message and data rates may apply. Message frequency may vary.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at (530) 999-5444.

SMS consent is not a condition of purchase.

SMS consent is not shared with third parties or affiliates for marketing purposes.

No phone or mobile number information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be sold, rented, or shared with any third parties for their marketing purposes.

This aligns with common SMS compliance expectations, which focus on clear consent, message frequency disclosures, sender identification, and opt-out instructions.

4. Payment Information

If you make a payment to The Fire Place, payment information may be processed securely through third-party payment processors. We do not store full credit card numbers on our website servers.

Payment processors may collect and process payment information in accordance with their own privacy and security practices.

5. How We Share Information

We may share limited personal information with trusted service providers only when necessary to operate our business and fulfill your request.

This may include:

  • Payment processors

  • Scheduling or customer management platforms

  • Website hosting providers

  • Email or communication platforms

  • Delivery, installation, or service-related providers

  • Professional advisors, such as accounting or legal support

  • Legal authorities, if required by law

These service providers are only permitted to use information as needed to perform services on our behalf or comply with legal obligations.

We do not sell or rent your personal information.

We do not share your mobile phone number or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and enhance your browsing experience.

Cookies may help us:

  • Remember website preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure marketing effectiveness

  • Provide a better user experience

You may disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

7. Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal information.

When sensitive information is submitted through our website, we use secure transmission methods where appropriate. You can verify this by looking for “https” in the website address.

Only employees, contractors, or service providers who need access to personal information to perform a specific business function are granted access. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Access and Control Over Your Information

You may contact us at any time to:

  • See what personal information we have about you, if any

  • Request a correction to your personal information

  • Request deletion of your personal information, subject to legal or business recordkeeping requirements

  • Opt out of future marketing communications

  • Express concerns about how your information is being used

To make a request, contact us using the information listed at the bottom of this Privacy Policy.

9. California Privacy Rights

If you are a California resident, you may have certain rights under California privacy laws, depending on how those laws apply to our business.

These rights may include the right to:

  • Know what categories of personal information we collect

  • Know the purposes for which personal information is used

  • Request access to personal information we have collected about you

  • Request deletion of personal information, subject to certain exceptions

  • Request correction of inaccurate personal information

  • Opt out of certain uses or sharing of personal information, where applicable

The California Privacy Protection Agency notes that the CCPA gives California consumers control over personal information collected by businesses, including rights related to access, deletion, correction, and opting out of sale or sharing.

To exercise any applicable privacy rights, please contact us at:

Phone: (530) 999-5444
Email: info@thefireplace.pro

We may need to verify your identity before completing certain requests.

10. Third-Party Links

Our websitemay contain links to third-party websites. The Fire Place is not responsible for the content, privacy practices, or security of other websites.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take reasonable steps to delete that information.

12. Changes to This Privacy Policy

The Fire Place may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or believe we are not following this policy, please contact us:

The Fire Place
Website: https://thefireplace.pro
Phone: (530) 999-5444
Email: info@thefireplace.pro